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Privacy Policy

Privacy Policy

Overview

Our online store allows you to buy products and services, receive special discounts and receive newsletters, e-mails or other promotional information from us. We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. Please read on for more details about our Privacy Policy. This Policy may change from time to time.

To ensure the highest quality purchasing experience for you, we have relationships with our affiliated companies to operate certain portions of our site and provide site related services such as online security, secure payment processing. Some information collected from you will be shared with these affiliate companies.

What information does indousplaza.com collect from you?

In order to better provide you with numerous products and services, indousplaza.com collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you an efficient and customized experience while using our site.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you register and set up an account, order a product or service, and send us feedback. This information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, indousplaza.com can fill your orders and better provide you with personalized services. If you visit one of the stores available through a link on our site, they will independently collect, use and share your personal information in accordance with their own privacy policies.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination.  On an aggregated basis, we collect anonymous data related to the pages, products, downloads and other content that is sampled, clicked on, streamed, searched for, transferred from and downloaded.

Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide indousplaza.com visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

Demographic data also may be collected at our site from third party servers, content servers, or web site analysis agents who provide us information associated with a visitor's server, along with pages viewed on our site. We review the actions of our visitors on an aggregate basis to determine customers' preferences. Indousplaza.com also does research on our visitors' demographics, interests, and pages viewed based on the information provided to us from our server log files and from our web site analysis agents. We will use this data to tailor the visitor's experience, to improve our marketing efforts, to statistically analyze site use, to improve our product offerings, and to customize our site's content, layout, and services. 

We gather information in the following ways:

Shopping

We collect IP addresses for the purposes of system administration, to gather broad demographic information and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, the date and time of their visit or order, the number of visits and orders and browser type used to come to the site, the pages of our site that visitors viewed during their visit and any search terms entered on our site.

Ordering

When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number and product selections, order number and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use. We may require additional verifications or information before accepting any order.

Gift Certificates

If you purchase a gift certificate from our site, you will give us the recipient's name and e-mail address if you wish to send the certificate by e-mail. If you wish to send a certificate by regular mail, you will give us the name, mailing information and phone number for the recipient. The recipient information you give us will only be used to send the gift certificate and for no other purpose.

Newsletters, Promotional E-mails

We offer free newsletters and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. You may "opt-out," or unsubscribe from our newsletters or emails by following any unsubscribe instructions in any e-mail or newsletter you receive from us.

Web Site Use

We also track customers' traffic patterns throughout their online session, including which pages, information and advertisements a customer views while using the site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information. We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.

Who is collecting your information?

We use third party servers or content servers to serve product information, or other information both on and off our site. Except as set in the following sentence, we do not provide them with any of your Personally Identifiable Information

Website Analysis Agent

We may contract with several online partners to help manage and optimize our Internet business and marketing. We use the services of marketing companies to help us measure the effectiveness of our advertising and how visitors use our site. The type of information we collect includes things such as pages viewed as well as what items are placed in a shopping basket or purchased, the amount of a purchase, the product number and the quantity purchased. By supplementing our records, this information helps us learn things like what kinds of customers our site attracts, which of our products most interest our customers, and what kinds of offers our customers like to see. Although the marketing companies log the information coming from our site on our behalf, we control how that data may and may not be used.

Online Payment Gateway

We use a Merchant Service Company to provide secure online payment gateway (credit card payment processing). The bank collects credit card number and other payment related data to provide their services.

With whom do we share your information?

Fulfillment

The information collected by indousplaza.com is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.

Other Parties

We may provide Non-Personally Identifiable Information about our sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency. We may also share your Personally Identifiable Information with third parties who provide services to us, our customers and web site visitors. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us such as Web Developers, Where we believe it to be appropriate (in our sole discretion), we will ask our agents not to disclose or use your personal information for purposes other than to provide services to you.

Compliance with Service of Process or Law Enforcement

Indousplaza.com may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. Indousplaza.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.

Sale of the Company

Indousplaza.com and its affiliated companies (including Butala Emporium, Inc) each reserve the right to disclose your Personally Identifiable Information in the event that any such company is sold, in whole or in part, either as an entire corporate entity or through an asset sale that includes a customer information database. This right is reserved whether or not the customer database is sold independently of any continuing operations of such company.

How can you update or correct your Personally Identifiable Information?

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

What security precautions are in place to protect against the loss, misuse, or alteration of your information?

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

Within indousplaza.com, your information is kept on password protected, limited access servers. Wherever possible and applicable, our servers reside behind a secure firewall that maintains controls on access to the system from both our internal network and the Internet.

Contacting inodusplaza.com about privacy questions or concerns

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by sending a letter to:

Indousplaza.com
C/o Butala Emporium
37-46 74th Street
Jackson Heights, NY 11372

Privacy Policy changes

This Privacy Policy was last changed on March 28, 2008. If indousplaza.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted.

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